Refund policy

1. Hygiene & Special Seal Restrictions

Due to hygiene and health protection reasons, our products are shipped with a special OULIS hygiene seal.

  • Important: We can only accept returns if the product is completely unused, unaltered, and the hygiene seal remains fully intact and unbroken.

  • If the hygiene seal has been broken, torn, opened, or tampered with, the item is strictly ineligible for a return, refund, or exchange.

2. Return Conditions

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unworn, unused, and unwashed.

  • In its original packaging with all labels and tags attached.

3. Return Shipping Costs

  • The customer is responsible for paying all return shipping costs. Shipping fees from your original order are non-refundable.

4. How to Start a Return

To initiate a return, please use our digital system:

  1. Navigate to our website and log into your Customer Account using the email address associated with your order. With or without an account, anybody who made a purchase from us can log in and see their order details and request a refund.

  2. Select the order and the specific items you wish to return, select a reason, and click Request Return.

  3. Once we review your request, you will receive an automated email with the designated return shipping address and instructions.

5. Inspections & Refunds

Once your return is received at our facility, our team will inspect the item and the hygiene seal. We will immediately notify you via email whether your return has been approved or rejected.

  • If approved: Your refund will be processed automatically, and a credit will be applied to your original method of payment within 10 business days.

  • If rejected: (e.g., if the hygiene seal is broken or the product shows signs of use), the item will not be refunded, and we can ship it back to you at your expense.

6. Promotional Bundles & Multi-Buy Offers

Items purchased as part of a promotional bundle (e.g., '10 for €100') must be returned in full (all 10 items) in their original, unopened packaging to be eligible for a refund. Partial returns of promotional bundles are not accepted. If a partial return is accepted under exceptional circumstances, any kept items will be retroactively charged at their full, individual retail price (€15 per item), and your refund will be adjusted accordingly.